Privacy Policy
Your privacy matters to us - here's how we protect it
Contents
- 1. Information We Collect
- 2. How We Use Your Information
- 3. Information Sharing and Disclosure
- 4. Data Security
- 5. Your Rights and Choices
- 6. Data Retention
- 7. International Data Transfers
- 8. Changes to This Policy
- 9. Contact Information
1. Information We Collect
At thryklyxgroup, we collect various types of information to provide you with our financial analysis tools and software services. This includes information you provide directly to us and information we collect automatically when you use our platform.
Information You Provide
- Account registration details including name, email address, and contact information
- Financial data you input into our analysis tools for processing and calculations
- Payment information when you subscribe to our premium services
- Communications with our support team and feedback you provide
- Profile information and preferences you set within your account
Automatically Collected Information
When you interact with our platform, we automatically collect certain technical information to improve your experience and ensure platform security.
- Device information including IP address, browser type, and operating system
- Usage patterns and how you navigate through our platform
- Session data and authentication tokens for account security
- Performance metrics to optimize our software's functionality
2. How We Use Your Information
We use the information we collect to operate, maintain, and improve our financial analysis platform. Your data helps us deliver personalized experiences while maintaining the highest standards of service quality.
Primary Uses: We process your financial data solely to provide the analysis and insights you request through our tools. This data never leaves our secure processing environment unless you explicitly choose to export or share results.
- Provide and personalize our financial analysis tools and software features
- Process your financial data to generate insights, reports, and visualizations
- Communicate with you about your account, updates, and service announcements
- Improve our platform's performance and develop new features based on usage patterns
- Ensure platform security and prevent unauthorized access or fraudulent activity
- Comply with legal obligations and regulatory requirements in the financial sector
3. Information Sharing and Disclosure
We understand that your financial information is highly sensitive. We never sell your personal data to third parties and only share information in specific, limited circumstances outlined below.
Service Providers
We work with trusted third-party service providers who help us operate our platform. These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.
- Cloud hosting providers for secure data storage and platform infrastructure
- Payment processors for handling subscription billing and transactions
- Email service providers for account communications and support
- Analytics services to help us understand platform usage and improve performance
Legal Requirements
In certain situations, we may be required to disclose your information to comply with legal obligations, protect our rights, or ensure user safety. This includes responding to valid legal requests from South African authorities or international law enforcement agencies.
4. Data Security
Protecting your financial data is our top priority. We implement multiple layers of security measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction.
Security Standards: Our platform uses bank-grade encryption (AES-256) for data at rest and TLS 1.3 for data in transit. All financial calculations are performed in isolated, encrypted environments.
- End-to-end encryption for all data transmission and storage
- Multi-factor authentication options to secure your account access
- Regular security audits and penetration testing by independent experts
- Employee background checks and security training for all team members
- Automated monitoring systems to detect and prevent unauthorized access attempts
- Secure data centers with physical access controls and 24/7 monitoring
5. Your Rights and Choices
You have significant control over your personal information and how we use it. We provide multiple ways for you to access, update, or delete your data, and we respect your choices about how we communicate with you.
Data Access and Control
- Access and download all personal data we have about you through your account settings
- Update or correct your account information and preferences at any time
- Delete specific financial datasets or your entire account and associated data
- Export your financial analysis results and reports in multiple formats
- Control communication preferences and opt out of non-essential emails
Exercising Your Rights
To exercise any of these rights, simply contact us at info@thryklyxgroup.com or use the privacy controls in your account dashboard. We'll respond to your request within 30 days and may ask you to verify your identity to protect your account security.
6. Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary depending on the type of data and how you use our platform.
- Account information: Retained while your account is active plus 2 years after closure
- Financial analysis data: Automatically deleted after 12 months of inactivity unless you choose to save it
- Usage logs and analytics: Aggregated and anonymized after 6 months, stored for up to 2 years
- Payment records: Retained for 7 years to comply with financial record-keeping requirements
- Support communications: Deleted after 3 years unless part of an ongoing legal matter
You can request earlier deletion of your data at any time, subject to our legal obligations and legitimate business needs.
7. International Data Transfers
While thryklyxgroup is based in South Africa, some of our service providers and infrastructure may be located in other countries. When we transfer your data internationally, we ensure it receives the same level of protection as if it remained in South Africa.
Transfer Safeguards: All international data transfers are protected by appropriate safeguards including standard contractual clauses, adequacy decisions, or other approved transfer mechanisms.
We primarily use cloud services located within South Africa and the European Union to minimize international transfers while ensuring optimal platform performance for our users.
8. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. When we make significant changes, we'll notify you through multiple channels.
- Email notification to your registered email address for material changes
- Prominent notice on our platform highlighting policy updates
- Summary of changes provided in plain language
- 30-day notice period before significant changes take effect
We encourage you to review this policy periodically to stay informed about how we protect your privacy. The date at the top of this policy indicates when it was last updated.
Privacy Questions?
We're here to help you understand how we protect your privacy and handle your data. If you have any questions about this policy or want to exercise your privacy rights, don't hesitate to reach out.
Email: info@thryklyxgroup.com
Phone: +27 21 936 4114
Address: 109 Western Ave, Vincent, East London, 5241, South Africa